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FAQs

Frequently asked questions.

If you don’t see the answer to your question here please contact us.

 

Can you provide a fixed price quote?
Yes, we can provide fixed price quotes for most of our jobs except for hourly rate services such as regular runs.

How do I choose the delivery and size service that I will need?
You can learn more about the delivery and size services available by visiting this page. If you need more help give us a call on 1300 883 831 to discuss with our friendly team what you require.

Do you guarantee delivery times?
Yes, we ensure that we meet times outlined within each delivery service page. In instances this is not achieved, due to unforeseen circumstances, your job will be automatically charged at the lower rate as per the delivery completion.

What are the heaviest items you can move?
Each piece should be able to be lifted by 1 person and no more than 22 kilograms in total weight. If you have items that exceed this weight please inform us at the time of booking.

Can you assist with whole house and office moves?
Yes, we have movers teams, usually 2 or 3 persons along with a suitable vehicle, that can assist with whole house and office moves. Please visit www.moveitmovers.com.au for more information.

Can you deliver items interstate / internationally?
Yes, we organize interstate and international freight and delivery for many clients. Please contact us for more information regarding these services.

How can we pay?
We recommend credit card payments to immediate processing. However we can also collect cash and accept bank transfers. Payment will need to be received before jobs are allocated. ABN holders and registered businesses are able to open an account with us for a 7 day invoice.

Can you help disassemble / reassemble or build flat pack furniture?
Yes, we can help you with such items as part of our moving service. Please let us know you require this so we provide a suitable team.

Can you do jobs outside of business hours / weekends?
Yes, we can. Learn more about our 24/7 services here.

Can you do regular runs for our business?
Yes, we can help your business for all your regular run requirements with a flexible service to suit your budget. Please contact us to discuss.

What sizes are your vehicles?
We have a wide range of vehicles available to assist with a virtually any job requirement.

What are items you cannot move?
We do not move items such as dangerous goods, illegal items or unsealed liquids or waste. A full list of items that can’t be moved can be found in our terms and conditions.

Do you have reviews?
Yes, you can read some of our reviews from our customers on this page.

Can we help with moving items too?
Yes, if you are capable to assist you are welcome to. However please be aware you do so at your own risk. We do not accept responsibility for injury to yourself and damage to your items.

Do you have insurance?
Yes, we have insurance coverage up to $100k for all items and property for our jobs. You can also reduce the excess on claims for a small charge per job. Simply select this option when booking.

What is the process if items are damaged in the move?
Please email us should you have a damage claim with information and clear photos of the damage so we can assist you further.

Do you have a COVID-19 policy available?
Yes, we do. Inline with all businesses operating thru the current challenges we have adapted our operations to ensure the safety of our customers and teams. You can view the full COVID-19 policy here.